If for any reason you are not satisfied with your purchase, you may return one or more products within 14 days from the day of the delivery.
The shipping costs of the first return, for any orders, are free in Italy with the courier UPS.
Capitol reserves the right of denying the returns if communicated, sent or shipped after the communicated days or if the products are not in one piece.
Every product is checked before being sent, they are provided with a tag that must be returned, therefore we invite our clients not to rip the tag if not sure of the correct size.
Products that are returned damaged, clearly, filthy or with any modification will be rejected and sent back to the client to which will be charged the costs of spedition.
In case of recevietion of damaged products write an e-mail to firstname.lastname@example.org.
The substitution of the merchandise, if possible, will be provided with free delivery.
If the merchandise cannot be substituted the procediments of refuond will start immediately.
RIGHT OF WITHDRAW
The selling of articles via Internet are enforced in the articles 50 to 68 (long distance contracts) of D.LGS 206/2005 “Codice del Consumo”. These articles reserve the right of withdraw in favor of the client guaranteeing the right of returning the acquired product and of having a refound of the price spent.
The right of withdraw cannot be used if the articles are not one piece, therefore:
- in absence of the original packing
- in absence of fully elements attached to the product (gadgets, instructors manuals, ecc.)
- for damaging of the product.
The right of withdraw is fully reserved to the clients (physical people that buy the goods not for proper activities, agencies factories), therefore it may not be used by physical persons that by the products for the personals activities, shops, ecc.
In order to be able of using the right of recess it is mandatory to communicate to Capitol within 14 laboratory days from the receiving of the merchandise, the possibility to recess the buying contract happens with this models:
calling the following number:
+39 3397320661 (also by WhatsApp)
sending an e-mail to the following address:
In order request the bank account IBAN must be told in order to receive the check for the cost that is spent and in if necessary the return of the merchandise.
The shipment of the returned merchandise must be done within 5 days from the authorization of Capitol and must arrive within 10 days in order to be accepted.
The shipment costs are charged to the client.
The articles once is in our stockage will be examined from any kind of damages.
After having checked the integrity of the article we will provide in giving you back the some of your purchase by a bank transfer on your account that again must be communicated by the client or by a PayPal refound.
The refound concerns the merchandise purchased excluding the, if necessary, costs of spedition and will be done within 30 days from the recievement of the merchandise.
In the case of the client’s will of substituting the merchandise the costs of shipment will be charged to him/her.
Capitol attempts to reach out to the client by substituting the product (change of size, change of article) or by refunding the price of the purchase excluding the costs of shipment.
For any kind of change of size, or product, all the costs of speditions will be charged to the client.